Refund Policy

Returns and Refund Policy – Buxton Textiles Limited

At Buxton Textiles Limited, we are committed to providing high-quality fabrics and exceptional service. Please read our returns policy carefully before placing an order.

Custom-Cut Products – No Returns

All our fabrics and textiles are cut to order based on the measurements selected by you at the time of purchase. As such, these items are considered customised products and are non-returnable and non-refundable, in accordance with UK consumer protection regulations, unless they are faulty or damaged.

We kindly ask customers to double-check product details (including fabric type, colour, and quantity) before completing their purchase.

Damaged or Defective Items

In the rare event that you receive an item that is damaged in transit or defective, please notify us within 48 hours of delivery by emailing info@buxtontextiles.co.uk.

Please include:

• Your order number

• A clear description of the issue

• Photographs showing the defect or damage

Once verified, we will offer a replacement, store credit, or refund as appropriate, including any return shipping costs if applicable.

Contact Us

For any questions or assistance, please contact our customer service team by emailing info@buxtontextiles.co.uk. We are here to help and will respond promptly.